1. Booking-specific terms control
Travel products may be provided by independent airlines, hotels, cruise lines, tour operators, insurers, transportation companies, and other suppliers. Each supplier may set its own payment deadlines, cancellation fees, change rules, no-show terms and refund conditions. Before paying, review the written itinerary, supplier terms, cancellation deadlines, and any service or planning fees that apply to your booking.
2. How to request a cancellation or refund
Contact us as soon as possible at info@ittravelersgo.com or +1 (732) 284-1423. Include the traveler name, booking reference (if any), affected service, and the change or cancellation requested. Do not email full payment card numbers or sensitive identity documents.
A request is not confirmed until you receive written confirmation. If the booking was made directly with a supplier, you may need to contact that supplier as well. We can explain the applicable process based on the information available to us.
3. Refund timing and payment method
Where a refund is approved, it is generally processed according to the supplier’s rules and the original payment arrangement. Processing times can vary by supplier, payment provider, bank, and payment method. A refund may not be available for non-refundable fares, special offers, used services, missed departures, or cancellations made after a stated deadline, subject to applicable law and the contract.
4. Planning, consultation and service fees
Any planning, consultation, ticketing, administration, or other fee charged directly by IT Travelers Go LLC should be disclosed in writing before you agree to pay it. Whether such a fee is refundable depends on the fee terms provided at the time of purchase and applicable law. Do not assume a supplier refund includes a separate agency or service fee unless the written terms say so.
5. Changes, disruptions and force majeure
Airline schedule changes, weather, natural disasters, strikes, government actions, public health events and other disruptions may be subject to supplier rules and applicable law. We can help you understand available next steps where possible, but cannot guarantee that a supplier will provide a refund, replacement service, compensation or specific rebooking option.
6. Travel insurance
Travel insurance may cover certain unexpected events depending on the policy, exclusions, and facts. Insurance is a separate contract. Review coverage and claim deadlines with the insurer; purchasing insurance does not guarantee reimbursement.
7. Errors and legal rights
Nothing in this policy limits consumer rights that cannot legally be waived. If a booking confirmation or supplier contract conflicts with this general summary, the applicable contract and mandatory law govern to the extent of the conflict.
8. Contact us
Email info@ittravelersgo.com or call +1 (732) 284-1423. Address: 646 NJ-18, Suite 100, East Brunswick, NJ 08816, United States.